The customer can purchase all the products listed and available on the on-line catalogue of chessstoreonline.com at the moment of the order.
Each products is described in it's own page of details; the base image and the others views are an example of the product and they can help the customer for his choice; we mean that the image could be different from the product for some details (colour, size, ...) because all our goods are handmade by our craftsmen. It means that there could be a difference in the final size of the product, with a tolerance of 10% in consideration of the specified size. In the chess pieces games, the 2 kings, representing 2 different historical figures, could have 2 different size (always respecting the tolerance indicated above).
At the time of the order, chessstoreonline.com will send an immediate confirmation with an email at the email address that the customer has specified in the order. An email with the confirmation will follow, as confirmation of the availability of the items purchased. If the customer don't wrote us about any wrong details, we will consider the order as correct. When we will received the payment, we’ll send a new email as confirmation. And a last email with the tracking number, will be send when the order is picked up by the courier.
In the order email there will be: date and hour of the order, number of the order, and all data needed and inserted for the purchase. The customer will check the state of the order by login to it's account. If the customer find any mistake in the order's email, he may inform Vendita Scacchi by email firstname.lastname@example.org or by phone +39050554731 (Italy). chessstoreonline.com will fulfil an order within 3 working days (three) after receiving the payment.
If the product is not available at the moment of the order, (the availability is showed under the name of each product, in each product’s page) chessstoreonline.com will contact the customer within 5 working days and will give his all details about the availability of the goods.
Each product is available, except in case of this note under the name of the item “Purchasable of request. Shipping in 7 working days.”