The Italian Consumer Code, article 64, the customer could have the right to give back the products purchased, or ask for a replacement, or the total refund, with the exception of the shipping costs (for the returning of the goods and for the new shipment for replacement).
This option shall be communicated by registered mail (or by certified e-mail at firstname.lastname@example.org) within 14 days from the date of receipt of the goods by the consumer.
When Chessstoreonline.com’s customer care receives this communication, will contact the customer as soon as possible.
The goods may be returned only in their original box and in perfect condition (this is a required condition for the exercise of the right of withdrawal) to this address: 113 Viasantamaria srl Via Santa Maria 113B, 56126Pisa(PIITALY tel +39050554731.
The goods shall be returned intact, complete with all their parts, also packaging, and/or accessories, and/or invoice or any other document, without any sign of wear and tear, within 14 days from the date of receipt of the goods by the consumer. If not, shall be invalid the right of withdrawal.
The consumer is also responsible for the goods until they arrive toPisa, 113 Viasantamaria srl , Via Santa Maria 113B 56126 Italy. Chessstoreonline.com by 113 Viasantamaria srl is not responsible of any theft, loss, or damage, with not insured shipment.
The goods will be refunded as soon as possible, within 30 days from the receipt of the goods by 113 Viasantamaria srl in Pisa, in any case conditional of the receipt of the goods in Pisa (address of the shop) and after the verify of the integrity conditions.
The replacement of defective products, or sending a mistake product, will be in 15 working days.