Terms of delivery

chessstoreonline.com delivers on-line’s orders in all the countries listed in this page "Shipping fees"  (you can see costs of shipping while you are making your order on-line).

If your country is not one’s of our destinations, please, send us an email: we’ll estimate the cost of shipment for the destination you’ll like to send the items, and we’ll inform you by an email about all your request.

Please, remember that any duty may be paid by receiver.

For each order made on the e-commerce chessstoreonline.com, chessstoreonline.com by 113VSM issue an invoice by using data given by the customer in the order. The invoice will be send together with the goods. After the issue, the invoice is not changeable.

The costs of shipment of our products may be paid by customers. They are clearly written during your on-line’s order. The total amount of your order is made by the price of the products choose, the cost of shipment and taxes (if/where needed).

When the courier picks up the goods, chessstoreonline.com will write you an email with the “expedition tracking service", so that you are able to see the package's shipping status, step by step.

We want to give you some tips and suggestions that might be useful at the delivery of your shipment.

Upon arrival of your shipment, carefully check the external packaging.

  1. If the external packaging is visually intact, you can accept the delivery
  2. If the external packaging shows tampering signs, you can
  3. refuse the delivery and send back your package


  1. accept the delivery with reserve (suggested)  writing on the packing slip provided from courier “I accept with reserve”  near your signature.

Once the integrity of the package has been checked, if the item is damaged or missing (even partly) you can proceed with completing the email's attached complaint form and send it back together with pictures of damaged goods and of the invoice, within 48 hours from package reception at chessstoreonline.com by 113 Viasantamaria srl in one of the following ways:

  1. through email at ordini@venditascacchi.it
  2. by PEC (certified email) at 113vsm@legalmail.it

However, it may happen that, despite the external package is intact (see point 1), the goods could result in some way damaged or missing. 

In this case, as well, our suggestion taking pictures to be sent together with the attached complaint form.

chessstoreonline.com by 113viasantamaria will arrange, once verified the documents and photos, for a new shipment.

Without any notice as specified above, after the sign of the courier’s way bill, the customer would assert  his right of withdrawal (see Return and Replacement), by informing chessstoreonline.com within 10 days of receipt the goods, about his intention.

chessstoreonline.com has not responsability for any delay about the shipment.

On chessstoreonline.com e-commerce, the customer can, also, choose to pick up the goods at the shop in Pisa. During the order, after the choose of the product/products you like to purchase, you can select the “PickUp in The Shop”: so, you’ll go, in person, in the Show Room in Via Santa Maria 113B, Pisa, Italia, within 5 days from the date that the goods will be available (we’ll inform you with an email).

In this case, you will not have any other cost to charge, besides the goods price.

We remain at your complete disposal for further information.